za9 Privacy Policy
This policy explains how za9 collects, uses, and protects the personal information you provide on the platform.
Introduction — za9's Commitment
za9 is a platform providing digital gaming services to players across Myanmar, and protecting players' personal information is one of our core responsibilities.
This Privacy Policy clearly explains how za9 handles players' information — collecting, storing, protecting, and sharing it. By continuing to use this platform, you are considered to have agreed to the terms set out in this policy.
The terms "we" and "this platform" used in this policy refer to the za9 service. "Player" and "you" refer to anyone using this platform.
Information We Collect
From the moment players register and open an account on the platform, and throughout their use of our services, we may collect the following categories of information.
Personal Identification Information
Name, date of birth, gender, contact details (phone number, email address), and identification information provided when opening an account.
Financial Information
Information about payment methods (KBZPay, Wave Money, AYA Pay, CB Pay, bank transfer) used for deposits and withdrawals, along with deposit and withdrawal records. We do not store sensitive financial security details such as bank card PIN numbers.
Gaming Activity Records
Player game history, bonus claim and withdrawal history, software preferences, and play session data — used to improve our service and understand each player's experience.
Technical Information
IP address, browser type, mobile device specifications, screen settings, language preferences, and login and logout timestamps (recorded in Myanmar Standard Time UTC+6:30).
Communication Records
Messages and feedback exchanged through Live Chat and email customer support — stored to help improve service quality.
How we use your information
We use the information we collect only for the following purposes—
- Verifying player accounts and managing access
- Processing deposits and withdrawals securely
- Providing 24/7 customer support (Live Chat and email)
- Overseeing Responsible Gaming measures — including protecting players under 21
- Platform security, fraud prevention, and anti-money laundering measures
- Analysing player behaviour patterns to improve the platform
- Sending service-related notifications (e.g. transaction confirmation alerts)
- Asking for your feedback on our services (opt-in only)
We will not use player personal data for targeted advertising or sell it to third parties.
Third-Party Sharing Policy
za9 does not sell, rent, or transfer player personal data to third parties for any purpose.
However, we may share limited data with trusted service providers to keep our services running smoothly—
- Payment platforms that process transactions (for verification with KBZPay, Wave Money, AYA Pay, and CB Pay)
- Providers handling server, data storage, and IT security
- Fraud prevention and identity verification tool providers
These providers may only act in accordance with our instructions and are bound by data protection agreements that meet our standards.
We acknowledge that we may be required to disclose data to relevant legal authorities when lawfully requested — such as by legal order, anti-money laundering investigation, or judicial assistance request.
Cookies and Tracking Technology
The za9 platform uses cookies and similar technologies to improve the player experience and keep our services running properly.
Essential Cookies
These cookies are required for the platform to function correctly. They handle login session management, cart storage, and SSL security checks. You cannot opt out of these cookies — disabling them will prevent the platform from working properly.
Performance Cookies
These cookies help us understand how the platform is used and maintain optimal response times. They collect data such as which pages are visited and how users navigate the site, which is used to improve the website.
Functional Cookies
These cookies save player preferences (e.g. language settings) so players do not need to set them again each time they visit.
Managing Cookies
You can restrict or delete cookies in your browser settings. Please note that disabling essential cookies may affect core platform features.
Data Security Measures
za9 uses a full range of technical and operational measures to protect players' personal data—
- SSL Encryption — All data transfers are protected with SSL/TLS encryption so third parties cannot intercept them
- Access Control — Strict access restrictions are in place for anyone who handles players' personal data
- Server Security — Data storage servers are kept in secure facilities with restricted access
- Audit Logs — Database access and handling records are monitored regularly
- Fraud Prevention — Automated tools are in place to detect unusual access attempts
Despite our best efforts, we acknowledge that no data transfer over the internet can be guaranteed 100% secure. Players are also responsible for keeping their own account credentials (password, PIN) safe.
Data Retention Period
za9 retains players' personal data for as long as necessary or as required by applicable laws—
- Active account holders — data is retained throughout the lifetime of the account
- Financial transaction records — retained for a minimum of 5 years in line with legal requirements
- Suspended or self-excluded accounts — data may be retained throughout the responsible gambling period for financial and identity verification purposes
Once the retention period ends, personal data we no longer need is securely deleted or anonymized.
Players' Rights
za9 players have the following rights regarding their personal data—
Right to Access
Players may request to know what personal data we hold about them and how it is used.
Right to Correction
You can request corrections to inaccurate or incomplete data through our Live Chat.
Right to Deletion
You can request deletion of personal data that is no longer needed, provided it does not conflict with our legal obligations.
Right to Restrict Processing
You can request that your personal data not be used for non-essential purposes (e.g. marketing and communications).
To exercise any of these rights, contact us via Live Chat (24/7) or send an email to [email protected] clearly describing your request. We will handle it promptly.
Protection for those under 21
za9 is only open to players aged 21 and above. We do not knowingly collect personal data from minors under 21.
Date of birth verification and identity checks are carried out during registration to confirm that applicants are 21 or older.
If a parent or guardian suspects that their child's personal data has been collected by us without their knowledge, please contact [email protected] immediately — we will delete it right away.
Policy Changes
za9 may update this Privacy Policy at any time. Changes will be reflected on this page as the "Last Updated" date. Players will be notified in advance of any material changes.
Continued use of the platform after an updated policy is published will be taken as acceptance of those changes. We encourage players to review our policy regularly.
Contact za9
If you have any questions, personal data requests, or concerns about this Privacy Policy, don't hesitate to reach out—